FAQ

frequently asked questions

You are welcome to contact us by email at info@silverbacklab.com. Please be sure to contact us for anything you may need. 

You need to be registered in order to purchase from our website. Not registered? Fear not! Go to gearshop.silverbacklab.com/my-account/ to register. Once registered you will receive an email welcoming you to the gearshop.silverbacklab.com.

  • Just follow the order prompts
  • Select your items and add them to your cart.
  • Once you have everything you want, click the Proceed to Checkout button.
  • Fill out the requested details and click the Checkout button.
  • You will then be taken to an order confirmation page which will give you your order number and delivery time lines.
  • Super-easy and convenient, just the way we like it.

Click on the My Account or Log In link on the top right hand side of the page. You will then be able to login and be directed to your account details page. On the left side bar, under My Account, click Personal Information. Update your details and click Save.

The emails that silverbacklab.com sends you come with the option to unsubscribe for the newsletter. 

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. 
 
Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘logout’ link in the top right hand corner of the page. 
 
To find out more about how we use cookies, please see our Privacy Statement.

All of our products are in UK, US, Australian, European and South African sizing.

We make a point to keep up with the latest fashion trends, and therefore maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Loyalty team; they will try to source the item for you from elsewhere. Should this not be possible, then they will contact our Style Team to suggest possible alternatives. 

We do not place items on back order, but if it is something super fabulous and popular our Style Team will see if there is something they can do to satisfy your craving. 

Our website is constantly updated with the arrival of our eye catching new stock. We update our product range as new fashion lines and brands are released. Keep a close eye on New Arrivals. for your fashion fix. 

We welcome any feedback our customers can give us. You can place a review on a product by going to the product’s page and adding your comment, or send your feedback to info@silverbacklab.com

As Gearshop is an online shop, there is no physical store customers can visit. Should you have any queries regarding our products you can contact info@silverbacklab.com and they will do their very best to describe the item as if you were holding it yourself.

Gearshop offers you the following payment methods: 
 
Direct bank transfer 
 
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. 
 
PayPal (European countries only) 
 
Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account. 
      
I-Pay (South Africa only) 
 
Pay with i-Pay real-time EFT, (Your order status will be updated immediately after successful payment).

Yes, all prices are inclusive of VAT.

No, we do not match, but we do our best to ensure we have competitive prices.

Not a chance, your information will not be sold or passed on to any third parties. Silverbacklab rightfully protects your information. Read more on how we protect your details by referring to the Silverbacklab Privacy Policy.